Store Operations

Click Below to access a sampling of our Retail Whitepaper library:

  1. Managing Your Conversion Rate
  2. Transferring New Ideas / Procedures Across Your Chain
  3. Effective Labor Management
  4. Properly Utilizing Retail Benchmarks

Our store operations consulting team has over a century of operational leadership and consulting experience in all facets of store operations. Our store expert experience base spans food, hard goods, and soft goods retail. We have significant experience streamlining processes and providing expert retail advice in virtually every retail format. We are familiar with the operation of large department stores, mass retail, grocery, hypermarts, category killers, specialty stores, small format retail (convenience stores, drug, etc.), service and wholesale distribution. We can assist you to improve your store operating effectiveness with….

  • Operational Strategy / Selling Strategy development
  • Operating Vision / Mission Development
  • Operational Performance Assessment
  • Best Practices Assessment
  • Benchmarking Studies
  • Work Simplification Review
  • Workflow balancing
  • Capacity Analysis
  • Back Office Function Effectiveness
  • Gate-Keeper Role Development
  • Corporate Support Effectiveness
  • Procedures Manual Development
  • Merchandise Processing/Flow Improvement
  • Store Operating Procedures
  • Zone Coverage / Recovery Programs
  • Plan-O-Gram Execution
  • Signage Programs
  • Sight Line / Space Utilization Studies
  • Inventory / Cycle Count Procedures
  • Non Value-Added Task Reduction
  • Vendor Labor Coordination
  • Multi-Channel (Merchandising and Distribution) Coordination
  • Store Metrics and Reporting Mechanisms
  • Labor Productivity Standards
  • Functional Schedules
  • Workforce Management System Selection
  • Scheduling System Implementation / Testing
  • Selling Strategies
  • Customer Service Behaviors / Training
  • CRM Programs
  • Chain-Wide Program Rollout Strategies
  • Field Management Training
  • Maintenance / Housekeeping Programs
  • Management/Leadership Training

Sample Deliverables:

Typical Store Operations deliverables include net operating expense reductions of 8 to 16%, improved (on-going) sales revenue, an improved service environment, better trained store associates, and more effective store and field leadership. A brief sampling of recent client store operations engagements includes the following:

  • For a national Cosmetics retailer we performed a detailed store operations and workforce management system assessment identifying dramatic opportunities for improvement and a 70x ROI
  • For a national Crafts & Notions retailer our team developed new store operating procedures, implemented and tested the procedures in a select group of “model stores”, developed new labor standards, and implemented a new chain-wide Workforce Management Platform – generating a substantial ROI
  • For a recent Convenience Store client we identified methods to improve store associate effectiveness and generated ongoing labor savings of 12%
  • For a recent large Supermarket chain we provided guidance on restructuring the labor management strategy which will save the chain over $30 million annually
  • For a recent national Specialty Store chain we developed and implemented new store operating procedures and a new service environment helping them to revive a slump in sales and more effectively deal with competition